If the following information is followed, the guidelines will help you obtain the best performance, and satisfaction, from the products we have supplied.
Candles should be stored horizontally on a flat surface. They should not be subjected to direct sunlight or extremes of temperature.
When setting up a new candle, ensure that it is firmly held in an upright position, and the holder is placed on a stable surface.
Before lighting a new candle, ensure the wick is not twisted and is standing upright, in line with the candle.
A lighting taper should be used to light the candle, exposing the full wick to the taper flame. The use of matches or paper should be avoided, as they can drop extraneous material into the candle which can cause serious burning problems (see pictures below).
When relighting a candle, ensure the burning pool is clear of any foreign materials as this can cause secondary burning.
If a candle is burning with an abnormally low flame, extinguish it and when the wax has cooled, pare down the top of the candle until sufficient wick is exposed.
To extinguish a candle do not blow directly onto the molten wax pool, or wax may splash out. A candle snuffer should be used but take care not to damage the wick or the lip of the wax pool.
Excessive draughts will cause some candles to gutter.
Hot water should be used to remove wax from metal, glass or ceramic holders.
If candles are burnt in confined spaces, there should be at least two feet vertical clearance between the flame and any surface or material.
EXTREME CARE MUST BE TAKEN AT ALL TIMES TO ENSURE THAT CANDLES ARE BURNT CORRECTLY AND IN SAFE SURROUNDINGS.